Refund policy
Initiating the Return Process:
Beginning the Journey:
- For incorrect or expired products, we request you to initiate your return or replacement within 5 days of receiving your parcel.
- If you’ve received damaged or missing products, please reach out to us within 2 days of delivery.
- You can notify us of your concerns at heena@organicagleam.com or call us on 9316162572.
Reviewing Your Request:
Once you’ve reached out, our team will diligently evaluate your request. We aim to process and get back to you within 2 working days.
Coordinating Pickup:
On approving your return request, we’ll liaise with our courier partner to arrange a hassle-free collection of the items from your doorstep.
In Case of Self-Shipping:
In some regions, our reverse pick-up service might not be available. If so, we request you to send the product via a reliable courier service. Worry not about the expenses; we’ll reimburse the courier charges.
Final Verification:
As soon as your returned items arrive at our warehouse, they undergo a meticulous inspection. Based on the outcome and stock availability, we either replace the product or swiftly process your refund.
Conditions for Returns/Replacements:
Products can be returned or replaced if:
- Delivered product is incorrect.
- Product received is expired.
- Physical damage or tampered packaging is evident.
- Some items from your order are missing.
When Returns/Replacements Might Not Be Possible:
- If the products have been opened, used, or altered.
- Items returned without their original packaging.
- Return requests made after 5 days of delivery.
- Damaged product claims lodged after 2 days of delivery.
Returns Journey:
Post your return request; our team ensures that the item is picked up within 5-7 business days. The returned products are then thoroughly inspected at our warehouse. On passing our stringent quality checks, your refund gets activated.
Order Cancellation Mechanics:
Orders can be halted from our helpline +91-9316162572(Mon – Fri – 9 am to 6 pm) is available to guide you through the process.
A Gentle Note:
OrganicaGleam reserves all rights to cancel orders without prior notice. Also, for security, some orders might be verified before shipment.
Navigating Refunds:
For upfront payments, refunds reverberate to the same source. This typically takes 7 business days. For Cash on Delivery, you’ll need to share your bank details for the refund process.
Understanding Refund Timelines:
On canceling an order, expect your refund within 7 business days. For returns, the refund initiation starts post a successful quality check at our warehouse. This process, from pickup to refund, generally wraps up in 2 weeks.
Partial Returns Flexibility:
Indeed, eligible products can be returned within 7 days of delivery.